Privacy Policy

1. Information We Collect

We may collect the following types of information depending on how you interact with MyITGuy:

Personal Information

• Name and contact information, such as email address.
• Information you provide when submitting contact forms or support requests.
• Information related to payments and service transactions.
• Other information you voluntarily provide to us.

Technical and Usage Information

• IP address and approximate location derived from it.
• Browser type, operating system, and device information.
• Pages visited, referring URLs, and interactions with our website.
• Cookies and similar technologies used to support website functionality.

Support and Communication Information

When you contact us or request IT support, we may collect information about your technical issues, device configuration, error messages, diagnostic details, and other information necessary to provide assistance.

Please avoid sharing passwords, authentication codes, financial account credentials, or other sensitive information through ordinary support messages.

2. How We Use Your Information

We use collected information for purposes including:

• Providing and improving our IT support services.
• Responding to questions and customer support requests.
• Operating and improving our AI assistant, Mai.
• Processing payments and managing service transactions.
• Maintaining website security and preventing abuse.
• Understanding website usage and improving user experience.
• Communicating important service-related information.
• Meeting applicable legal and regulatory obligations.

3. AI Assistant and Live Chat

MyITGuy provides an AI assistant named Mai to help users with everyday IT questions and technical problems. We may also provide live chat support through third-party communication platforms.

When you interact with Mai or our live chat service, the messages and information you submit may be processed by the relevant technology providers to deliver the service.

AI-generated responses may be inaccurate or incomplete. Please do not submit passwords, payment credentials, confidential business information, or other sensitive personal information unless specifically required through an appropriate secure process.

4. Remote IT Support

Some IT support services may require remote access to your computer or device using remote support tools such as AnyDesk or RustDesk.

Remote access should only take place with your knowledge and authorization. During a support session, our technician may be able to view your screen, interact with your device, and access technical information necessary to resolve the reported issue.

You should close confidential documents and applications before starting a remote support session whenever possible. You may end a remote session at any time.

5. Payments and Third-Party Services

MyITGuy may use third-party providers to operate our website and deliver services, including:

• PayPal: For payment processing. Payment transactions are handled through PayPal and are subject to its privacy policy and terms.
• Remote Support Providers: Such as AnyDesk or RustDesk when remote IT assistance is requested.
• Hosting and Infrastructure Providers:To host, maintain, and secure our website and services.
• AI Technology Providers: To process requests and generate responses for AI-powered features.
• Others: Other third-party service providers, platforms, or tools not specifically listed above that may be involved in operating our website, delivering our services, processing information, or supporting our business operations.

These providers may process information according to their own privacy policies and the services they provide. We encourage you to review their policies before using their services.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain functionality, remember preferences, improve performance, and understand website usage.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if certain cookies are disabled.

7. How We Share Information

We do not sell your personal information. We may share information in limited circumstances:

• With service providers that help us operate our website and deliver requested services.
• When necessary to process payments or provide technical support.
• When required by applicable law, regulation, or a valid legal request.
• When necessary to protect our rights, security, users, or services.
• In connection with a business transfer, merger, or restructuring, subject to applicable privacy requirements.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal obligations.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us through our contact page.

11. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.

12. International Data Transfers

Depending on the service providers we use, your information may be processed or stored in countries other than your country of residence. Where required, we take appropriate steps to ensure that such transfers comply with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact MyITGuy.

Contact MyITGuy